At felbet, we take your personal information seriously. This Privacy Policy explains exactly what data we collect when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Reading this page takes only a few minutes and helps you stay informed about how your account information is protected.
Effective Date: 2025. This Privacy Policy applies to all players who register and use the felbet platform. By creating an account, you acknowledge that you have read and understood how we handle your personal data as described on this page.
When you register for a felbet account, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information that is generated automatically when you use the platform, such as your device type, browser version, IP address, and the pages or game sections you visit. Transaction data — including deposit amounts, withdrawal requests, and bet history — is recorded as part of your account activity and is necessary for us to operate the platform correctly. If you contact our support team, we retain records of those communications so that we can follow up and improve the quality of assistance we provide. We may also collect information required for identity verification purposes, such as a copy of a government-issued ID, in order to comply with our obligations and to protect the security of your account. All data collection is limited to what is genuinely necessary for the operation of the platform and the protection of our players. We do not collect sensitive personal information beyond what is required for account management, identity verification, and responsible gaming compliance.
The personal data we collect is used primarily to create and manage your felbet account, process your deposits and withdrawals in Philippine pesos, and ensure that your gaming activity on the platform runs smoothly. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of. Your data also helps us verify your identity and age, which is a requirement for all players on the platform, and to detect and prevent fraudulent activity or misuse of the service. We analyse aggregated, anonymised usage data to understand how players interact with the platform so that we can improve the experience over time, but this analysis does not identify you personally. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant offers; you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. Your data is never sold to third parties for their own marketing purposes.
felbet does not sell, rent, or trade your personal information to any third party for commercial purposes. We do share certain data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification providers, and technology partners who support our infrastructure. These third parties are contractually required to handle your data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of felbet or its players. In the event that felbet undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance if this occurs. We do not share your data with other online gaming platforms or with advertisers. Any third party that receives your data is subject to strict confidentiality obligations and is not permitted to use it for any purpose beyond what we have authorised.
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly recommend that you use a strong, unique password and do not share your login credentials with anyone. Sensitive data such as payment information is handled through encrypted channels, and our systems are regularly reviewed to identify and address potential vulnerabilities. We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention requirements that apply under applicable law. You are responsible for keeping your own device and login details secure when accessing the felbet platform, particularly when using a shared or public device. If you suspect that your account has been accessed without your permission, please contact our support team immediately so that we can take appropriate action to protect your information.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where we are not legally required to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. If you have opted in to receive marketing communications and wish to withdraw that consent, you can do so at any time and we will stop sending promotional messages promptly. We are committed to handling all data rights requests fairly and transparently, and we will not penalise you for exercising your rights. If you have a concern about how we have handled your personal data, we encourage you to raise it with our support team in the first instance so that we can work to resolve it directly. For further questions about this Privacy Policy, the FAQ page covers common queries, and our support team is available around the clock to assist you.
Your data stays yours. felbet is built for Filipino players who want a secure, mobile-friendly gaming experience — from sports betting to casino-style games and slots — all with transparent data practices and round-the-clock support.